Administrative

Preamble

These general terms and conditions of sale apply to all sales concluded on the Jura Bois Déco website.

The website https://juraboisdeco.fr/ is a service provided by:

• The company: SASU Menuiserie Polinoise
• Located at ZI Rue Denis Papin 39800 Poligny, France
• Website URL: https://juraboisdeco.fr/
• Email: contact@juraboisdeco.fr
• Phone number: 0384371313

The Jura Bois Déco website sells the following products: DIY wooden kits and wood derivatives, and complementary items.

The customer declares having read and accepted the general terms and conditions of sale prior to placing their order. Therefore, validating the order implies acceptance of the general terms and conditions of sale.

Article 1 – Principles

These general conditions express the entirety of the parties’ obligations. In this sense, the buyer is deemed to accept them without reservation.

These general terms and conditions of sale apply to the exclusion of all other conditions, particularly those applicable to in-store sales or through other distribution and marketing channels.

They are accessible on the Jura Bois Déco website and will prevail, if applicable, over any other version or contradictory document.

The seller and the buyer agree that these general conditions exclusively govern their relationship. The seller reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are published online.

Should a sales condition be missing, it would be considered governed by the current practices in the distance selling sector for companies headquartered in France.

These general terms and conditions of sale are valid until December 31, 2025.

Article 2 – Content

The purpose of these general conditions is to define the rights and obligations of the parties within the framework of the online sale of goods offered by the seller to the buyer, from the Jura Bois Déco website.

These conditions only concern purchases made on the Jura Bois Déco website and delivered exclusively in mainland France or Corsica. For any delivery to French overseas departments and territories (DOM-TOM) or abroad, please send a message to the following email address: contact@juraboisdeco.fr.

These purchases concern the following products: DIY wooden kits and wood derivatives, and complementary items.

Article 3 – Pre-contractual Information

The buyer acknowledges having received, prior to placing their order and concluding the contract, in a legible and understandable manner, these general terms and conditions of sale and all information listed in Article L. 221-5 of the Consumer Code.

The following information is transmitted to the buyer, clearly and understandably:

– the essential characteristics of the good;

– the price of the good and/or the method of price calculation;

– if applicable, all additional transport, delivery or postage costs and any other potential applicable fees;

– in the absence of immediate execution of the contract, the date or deadline by which the seller undertakes to deliver the good, regardless of its price;

– information relating to the seller’s identity, postal, telephone and electronic contact details, and its activities, as well as information relating to legal guarantees, the functionalities of digital content and, where applicable, its interoperability, the existence and terms of implementation of guarantees and other contractual conditions.

Article 4 – The Order

The buyer has the possibility to place their order online, from the online catalog and using the form provided therein, for any product, within the limits of available stock.

The buyer will be informed of any unavailability of the ordered product or good.

For the order to be validated, the buyer must accept these general conditions by clicking in the indicated place. They must also choose the delivery address and method, and finally validate the payment method.

The sale will be considered final:

– after the seller sends the buyer confirmation of order acceptance by email;

– and after the seller has received full payment of the price.

Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will occur within the framework of a possible exchange and the guarantees mentioned below.

In certain cases, particularly non-payment, incorrect address, or other issues with the buyer’s account, the seller reserves the right to block the buyer’s order until the problem is resolved.

For any questions regarding order tracking, the buyer can call the following phone number: 03 84 37 13 13 (cost of a local call), on the following days and times: Monday to Friday from 8 AM to 12 PM and 2:30 PM to 5:30 PM, or send an email to the seller at the following email address: contact@juraboisdeco.fr.

Article 5 – Electronic Signature

The online provision of the buyer’s credit card number and the final validation of the order will constitute proof of the buyer’s agreement:

– sums due on the order form are payable;

– signature and express acceptance of all operations carried out.

In case of fraudulent use of the credit card, the buyer is invited, upon noticing such use, to contact the seller at the following phone number: 03 84 37 13 13.

Article 6 – Order Confirmation

The seller provides the buyer with an order confirmation by email.

Article 7 – Proof of Transaction

Computerized records, kept in the seller’s computer systems under reasonable security conditions, will be considered as proof of communications, orders, and payments between the parties. The archiving of order forms and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 8 – Product Information

The products governed by these general conditions are those listed on the seller’s website and indicated as sold and shipped by the seller. They are offered within the limits of available stock.

Products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred regarding this presentation, the seller cannot be held liable.

Product photographs are not contractually binding.

Article 9 – Price

The seller reserves the right to modify its prices at any time but undertakes to apply the current prices indicated at the time of the order, subject to availability on that date.

Prices are indicated in euros. They do not include delivery costs, which are charged additionally and indicated before order validation. Prices include the VAT applicable on the day of the order, and any change in the applicable VAT rate will automatically be reflected in the price of products in the online store.

If one or more taxes or contributions, particularly environmental ones, were to be created or modified, whether increasing or decreasing, this change may be reflected in the selling price of the products.

Article 10 – Payment Method

This is an order with payment obligation, meaning that placing the order implies payment by the buyer.

To pay for their order, the buyer has, at their choice, all payment methods made available by the seller and listed on the seller’s website. The buyer guarantees to the seller that they have any necessary authorizations to use the payment method chosen by them when validating the order form. The seller reserves the right to suspend any order processing and any delivery in case of refusal of credit card payment authorization by officially accredited organizations or in case of non-payment. The seller notably reserves the right to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is ongoing.

Payment of the price is made in full on the day of the order, according to the following terms:

– credit card

Article 11 – Product Availability – Refund – Resolution

Except in cases of force majeure or during online store closure periods, which will be clearly announced on the website’s homepage, shipping times will be, within the limits of available stock, those indicated below. Shipping times run from the order registration date indicated on the order confirmation email.

For deliveries in Metropolitan France and Corsica, the delivery time is 3 days from the day after the buyer placed their order, according to the following terms: via UPS. At the latest, the deadline will be 30 working days after the conclusion of the contract.

For deliveries to French overseas departments and territories (DOM-TOM) or another country, delivery terms will be specified to the buyer on a case-by-case basis.

In case of non-compliance with the agreed delivery date or deadline, the buyer must, before terminating the contract, instruct the seller to execute it within a reasonable additional period.

Failing execution upon expiration of this new period, the buyer may freely terminate the contract.

The buyer must complete these successive formalities by registered letter with acknowledgment of receipt or by a written document on another durable medium.

The contract will be considered terminated upon receipt by the seller of the letter or written document informing them of this termination, unless the professional has performed in the meantime.

The buyer may, however, immediately terminate the contract if the dates or deadlines mentioned above constitute an essential condition of the contract for them.

In this case, when the contract is terminated, the seller is obliged to refund the buyer the full amount paid, at the latest within 14 days following the date on which the contract was terminated.

In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will have the option to cancel their order. The buyer will then have the choice to request either a refund of the amounts paid within 14 days at the latest from their payment, or an exchange of the product.

Article 12 – Delivery Terms

Delivery means the transfer to the consumer of physical possession or control of the good. Ordered products are delivered according to the terms and deadlines specified above.

Products are delivered to the address indicated by the buyer on the order form; the buyer must ensure its accuracy. Any package returned to the seller due to an incorrect or incomplete delivery address will be re-shipped at the buyer’s expense. The buyer can, upon request, obtain an invoice sent to the billing address and not the delivery address, by validating the option provided for this purpose on the order form.

If the buyer is absent on the day of delivery, the delivery person will leave a delivery notice in the mailbox, which will allow the package to be collected at the indicated location and within the specified timeframe.

If, at the time of delivery, the original packaging is damaged, torn, or open, the buyer must then check the condition of the items. If they have been damaged, the buyer must absolutely refuse the package and note a reservation on the delivery slip (package refused because open or damaged).

The buyer must indicate on the delivery note, in the form of handwritten reservations accompanied by their signature, any anomaly concerning the delivery (product missing compared to the delivery note, damaged package, broken products, etc.).

This verification is considered completed once the buyer, or a person authorized by them, has signed the delivery note.

The buyer must then confirm these reservations to the carrier by registered mail no later than two working days following receipt of the item(s) and send a copy of this letter by email or regular mail to the seller at the address indicated in the site’s legal notices.

If products need to be returned to the seller, a return request must be made to the seller within 14 days following delivery. Any claim made outside this period will not be accepted. Product returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).

Article 13 – Delivery Errors

The buyer must submit to the seller, on the day of delivery or at the latest on the first working day following delivery, any claim regarding delivery errors and/or non-conformity of products in nature or quality compared to the indications on the order form. Any claim made beyond this period will be rejected.

The claim can be made, at the buyer’s choice:

– by phone at the following number: 03 84 37 13 13;

– by email at the following address: contact@juraboisdeco.fr.

Any claim not made according to the rules defined above and within the specified deadlines cannot be taken into account and will release the seller from any liability towards the buyer.

Upon receipt of the claim, the seller will assign an exchange number for the product(s) concerned and communicate it to the buyer by email. Product exchange can only take place after the exchange number has been assigned.

In case of delivery error or exchange, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, via UPS Registered, at the following address: ZI Rue Denis Papin, 39800 Poligny.

Return costs are borne by the seller.

Article 14 – Product Warranty

14-1 Legal Guarantee of Conformity

The seller guarantees the conformity of the good sold to the contract, allowing the buyer to make a claim under the legal guarantee of conformity provided for in Articles L. 217-3 et seq. of the Consumer Code.

When implementing the legal guarantee of conformity, please note that:

– the buyer benefits from a period of 2 years from the delivery of the good to act;

– the buyer can choose between repair or replacement of the good, subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code;

– the buyer does not have to provide proof of the non-conformity of the good during the first 24 months for new goods (12 months for second-hand goods), following the delivery of the good.

14-2 Legal Guarantee against Hidden Defects

In accordance with Articles 1641 et seq. of the Civil Code, the seller guarantees against hidden defects that may affect the good sold. It will be up to the buyer to prove that the defects existed at the time of sale of the good and are such as to render the good unfit for its intended use. This guarantee must be implemented within two years from the discovery of the defect.

The buyer can choose between rescinding the sale or a reduction in price in accordance with Article 1644 of the Civil Code.

Article 15 – Right of Withdrawal

Application of the right of withdrawal

In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of their order to return any item that does not suit them and request an exchange or refund without penalty, with the exception of return shipping costs, which remain the responsibility of the buyer.

Returns must be made in their original and complete condition (packaging, accessories, manual, etc.) allowing for their re-sale as new, accompanied by the purchase invoice.

Damaged, soiled, or incomplete products will not be accepted for return.

The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other method of declaring withdrawal is accepted. It must be unambiguous and express the will to withdraw.

If the right of withdrawal is exercised within the aforementioned period, the price of the purchased product(s) and delivery costs will be refunded.

Return shipping costs are the responsibility of the buyer.

The exchange (subject to availability) or refund will be processed within 48 hours, and at the latest, within 14 days from the seller’s receipt of the products returned by the buyer under the conditions specified above.

Exceptions

According to Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts:
– for the supply of goods whose price depends on fluctuations in the financial market beyond the professional’s control and likely to occur during the withdrawal period;

– for the supply of goods made to the consumer’s specifications or clearly personalized;

– for the supply of goods likely to deteriorate or expire quickly;
– for the supply of goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection;
– for the supply of goods which, after being delivered and due to their nature, are inseparably mixed with other items;
– for the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on market fluctuations beyond the professional’s control;
– for maintenance or repair work to be carried out urgently at the consumer’s home and expressly requested by them, limited to spare parts and work strictly necessary to address the urgency;
– for the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
– for the supply of a newspaper, periodical, or magazine, except for subscription contracts for these publications;
– for the supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer’s express prior agreement and express waiver of their right of withdrawal.

Article 16 – Force Majeure

All circumstances beyond the control of the parties preventing the normal performance of their obligations are considered grounds for exemption from the parties’ obligations and lead to their suspension.

The party invoking the circumstances referred to above must immediately notify the other party of their occurrence and their cessation.

All irresistible facts or circumstances, external to the parties, unforeseeable, unavoidable, beyond the parties’ control, and which cannot be prevented by them despite all reasonably possible efforts, shall be considered cases of force majeure. Expressly considered as cases of force majeure or fortuitous events, in addition to those usually recognized by French courts and tribunals, are: blockage of transport or supply means, earthquakes, fires, storms, floods, lightning, telecommunication network outages, or difficulties specific to telecommunication networks external to clients.

The parties will come together to examine the impact of the event and agree on the conditions under which the contract will be continued. If the force majeure event lasts longer than three months, these general terms and conditions may be terminated by the aggrieved party.

Article 17 – Intellectual Property

The content of the website remains the property of the seller, who is the sole holder of intellectual property rights over this content.

Buyers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an act of counterfeiting.

Article 18 – Data Protection and Liberties

The personal data provided by the buyer are necessary for processing their order and issuing invoices.

They may be communicated to the seller’s partners responsible for the execution, processing, management, and payment of orders.

The buyer has a permanent right of access, modification, rectification, and opposition regarding their personal information. This right can be exercised under the conditions and according to the procedures defined on the Jura Bois Déco website.

Article 19 – Partial Invalidity

If one or more provisions of these general terms and conditions are held to be invalid or declared as such pursuant to a law, regulation, or a final decision by a competent court, the other provisions shall remain in full force and effect.

Article 20 – Non-Waiver

The failure of either party to assert a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be construed in the future as a waiver of the obligation in question.

Article 21 – Headings

In case of difficulty in interpreting any of the headings appearing at the beginning of the clauses and any of the clauses, the headings shall be deemed non-existent.

Article 22 – Language of the Contract

These general terms and conditions of sale are written in French. Should they be translated into one or more foreign languages, only the French text shall be authoritative in the event of a dispute.

Article 23 – Mediation and Dispute Resolution

The buyer may resort to conventional mediation, particularly with the Consumer Mediation Commission or existing sectoral mediation bodies, or any alternative dispute resolution method (conciliation, for example) in case of dispute. The mediator’s names, contact details, and email address are available on our site. CDAD du Jura – 295 rue Georges Trouillot 39000 Lons le Saunier – 03 63 67 80 65 – contact@cdad-jura.fr

In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has established an Online Dispute Resolution platform, facilitating the independent out-of-court resolution of online disputes between consumers and professionals in the European Union. This platform is accessible via the following link: https://webgate.ec.europa.eu/odr/.

Article 24 – Applicable Law

These general terms and conditions are subject to French law. The competent court is the Judicial Court of Jura – 11 Rue Pasteur 3900 Lons le Saunier

This applies to both substantive and procedural rules. In case of dispute or complaint, the buyer shall first contact the seller to seek an amicable solution.

Article 25 – Personal Data Protection

Data Collected

The personal data collected on this site are as follows:

– account creation: when the user creates an account, name; first name; email address; phone number; postal address;

– login: when the user logs into the website, it records, in particular, their name, first name, login data, usage data, location data, and payment-related data;

– profile: the use of the services provided on the website allows for filling out a profile, which may include an address and a phone number;

– payment: when paying for products and services offered on the website, it records financial data related to the user’s bank account or credit card;

– communication: when the website is used to communicate with other members, data concerning the user’s communications are temporarily stored;

– cookies: cookies are used when using the site. The user has the option to disable cookies from their browser settings.

Use of Personal Data

The personal data collected from users aims to provide website services, improve them, and maintain a secure environment. More specifically, the uses are as follows:

– user access and use of the website;

– management of website operation and optimization;

– organization of payment service terms of use;

– verification, identification, and authentication of data transmitted by the user;

– offering the user the possibility to communicate with other website users;

– implementation of user support;

– personalization of services by displaying advertisements based on the user’s browsing history, according to their preferences;

– prevention and detection of fraud, malware (malicious software), and security incident management;

– management of potential disputes with users;

– sending commercial and advertising information, according to user preferences.

Sharing Personal Data with Third Parties

Personal data may be shared with third-party companies in the following cases:

– when the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts;

– when the user publishes publicly accessible information in the website’s free comment areas;

– when the user authorizes a third-party website to access their data;

– when the website uses the services of providers to offer user support, advertising, and payment services. These providers have limited access to user data, within the scope of performing these services, and have a contractual obligation to use them in compliance with the provisions of applicable personal data protection regulations;

– if required by law, the website may transmit data to respond to claims made against the website and comply with administrative and judicial procedures;

– if the website is involved in a merger, acquisition, asset sale, or judicial reorganization procedure, it may be required to sell or share all or part of its assets, including personal data. In this case, users would be informed before personal data is transferred to a third party.

Security and Confidentiality

The website implements organizational, technical, software, and physical digital security measures to protect personal data against alteration, destruction, and unauthorized access. However, it should be noted that the internet is not a completely secure environment, and the website cannot guarantee the security of information transmission or storage on the internet.

Implementation of User Rights

In application of the regulations applicable to personal data, users have the following rights, which they can exercise by submitting their request to the following address: contact@juraboisdeco.fr.

• the right of access: users can exercise their right of access to know what personal data is held about them. In this case, before implementing this right, the website may request proof of the user’s identity to verify its accuracy.
• the right to rectification: if the personal data held by the website is inaccurate, users can request that the information be updated.
• the right to erasure: users can request the deletion of their personal data, in accordance with applicable data protection laws.
• the right to restriction of processing: users can ask the website to limit the processing of personal data in accordance with the hypotheses provided by the GDPR.
• the right to object to data processing: users can object to their data being processed in accordance with the hypotheses provided by the GDPR.
• the right to data portability: users can request that the website provide them with the personal data supplied to it, to transmit it to a new website.

Evolution of this Clause

The website reserves the right to make any modifications to this personal data protection clause at any time. If a modification is made to this personal data protection clause, the website undertakes to publish the new version on its site. The website will also inform users of the modification by email, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, they have the option to delete their account.

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Appendix:

Withdrawal Form

(to be completed by the consumer and sent by registered mail with acknowledgment of receipt, within a maximum of 14 days following the date of conclusion of the service contract)

Withdrawal Form To: Jura Bois Déco Located at: ZI Rue Denis Papin, 39800 Poligny Phone number: 03 84 37 13 13 Email address: contact@juraboisdeco.fr I hereby notify you of my withdrawal from the contract concerning…………………, ordered on: ……… Consumer’s first and last name: …………….. Consumer’s address: …………….. Date: ……………… Consumer’s signature

Appendix:

Consumer Code

Article L. 217-4 : “The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.

They are also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was undertaken by them under the contract or carried out under their responsibility.”

Article L. 217-5 : “The goods conform to the contract if:

1° They are fit for the purpose usually expected of similar goods and, where applicable:

– they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;

– they exhibit the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling;

2) Or if it presents the characteristics mutually agreed upon by the parties or is suitable for any special use sought by the buyer, brought to the seller’s attention and accepted by the latter.

Article L. 217-6 : “The seller is not bound by public statements made by the producer or their representative if it is established that they were unaware of them and could not legitimately have been aware of them.”

Article L. 217-7 : “Defects of conformity that appear within twenty-four months from the delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise. For second-hand goods, this period is set at six months. The seller may challenge this presumption if it is incompatible with the nature of the goods or the alleged lack of conformity.”

Article L. 217-8 : “The buyer is entitled to demand that the goods conform to the contract. However, they cannot dispute conformity by invoking a defect they knew or could not have been unaware of when contracting. The same applies when the defect originates from materials they themselves supplied.”

Article L. 217-9 : “In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer’s choice if this choice entails a cost clearly disproportionate to the other option, considering the value of the goods or the significance of the defect. They are then obliged to proceed, unless impossible, according to the option not chosen by the buyer.”

Article L. 217-10 : “If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded, or keep the goods and have a portion of the price refunded. The same option is available to them: 1) If the solution requested, proposed, or agreed upon in application of Article L. 217-9 cannot be implemented within one month following the buyer’s claim; 2) Or if this solution cannot be implemented without major inconvenience to them, considering the nature of the goods and the use they seek. However, the sale cannot be rescinded if the lack of conformity is minor.”

Article L. 217-11 : The application of the provisions of Articles L. 217-9 and L. 217-10 takes place at no cost to the buyer. These same provisions do not preclude the award of damages.

Article L. 217-12 : “Any action resulting from a lack of conformity is time-barred after two years from the delivery of the goods.”

Article L. 217-13 : “The provisions of this section do not deprive the buyer of the right to bring an action resulting from redhibitory defects as provided for in Articles 1641 to 1649 of the Civil Code or any other contractual or extra-contractual action recognized by law.”

Article L. 217-14 : “The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible movable goods, according to the principles of the Civil Code.

Article L. 217-15 : “A commercial guarantee means any contractual commitment by a professional towards the consumer for the reimbursement of the purchase price, replacement or repair of the goods, or the provision of any other service related to the goods, in addition to their legal obligations to guarantee the conformity of the goods.
The commercial guarantee is subject to a written contract, a copy of which is given to the buyer.
The contract specifies the content of the guarantee, the terms of its implementation, its price, its duration, its territorial scope, as well as the name and address of the guarantor.
Furthermore, it clearly and precisely states that, independently of the commercial guarantee, the seller remains bound by the legal guarantee of conformity mentioned in Articles L. 217-4 to L. 217-12 and by the guarantee relating to defects in the goods sold, under the conditions provided for in Articles 1641 to 1648 and 2232 of the Civil Code.
The provisions of Articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16, as well as Article 1641 and the first paragraph of Article 1648 of the Civil Code, are fully reproduced in the contract.
In case of non-compliance with these provisions, the guarantee remains valid. The buyer is entitled to invoke it.”

Article L. 217-16 : “When the buyer requests the seller, during the commercial guarantee period granted to them upon acquisition or repair of movable goods, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the remaining guarantee period.

This period runs from the buyer’s request for intervention or from the goods being made available for repair, if this availability is subsequent to the request for intervention.”

Civil Code

Article 1641 : “The seller is bound by the warranty for hidden defects in the goods sold that render them unfit for their intended use, or that diminish this use to such an extent that the buyer would not have acquired them, or would have paid a lower price for them, had they known of the defects.”

Article 1648 : “Any action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, under penalty of forfeiture, within one year following the date on which the seller can be discharged from apparent defects or lack of conformity.”

These Online Product Terms and Conditions for Individuals were created on the Rocket Lawyer website.

Updated on August 1, 2025